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Undercharged

quelquod
Pro
Posts: 643
Thanks: 127
Fixes: 1
Registered: ‎31-07-2007

Undercharged

I noticed on my bank statement that I was undercharged last month. My discount was applied twice. This looks correct on my bills for Sept and Oct but it doesn’t take into account a refund I was given for the original Sept overcharge. It’s not been corrected in the Nov bill.

Democracy - 3 wolves and a lamb voting about what to have for lunch!
3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,925
Thanks: 9,559
Fixes: 1,512
Registered: ‎21-04-2017

Re: Undercharged

Thanks for the heads up @quelquod

This is basically the way our billing system works, when we apply discounts if this is during a billing cycle, the system will automatically pro-rata them on the next bill including providing the correct discount for the month moving forward.

I've dropped you an email, going into a little more detail. I hope this helps. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
quelquod
Pro
Posts: 643
Thanks: 127
Fixes: 1
Registered: ‎31-07-2007

Re: Undercharged

Hi @Gandalf you’ve misunderstood me. I’ve PM’d you.

Democracy - 3 wolves and a lamb voting about what to have for lunch!
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,925
Thanks: 9,559
Fixes: 1,512
Registered: ‎21-04-2017

Re: Undercharged

Hi @quelquod

I'll PM you back shortly

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet