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Unable to renew contract

oddsage
Interested
Posts: 1
Registered: ‎30-07-2020

Unable to renew contract

I am currently out of contract and really want to take up the offers being sent to me. However when ever I log in to my account and attempt to upgrade to unlimited fibre I get the message;

An error has occurred

You can't change your products for the moment, you have an order which is currently being processed. Please try again later.

or;

Your ahead of the game......................

 

This has been going on for over a month now and I have not changed my service in the last two years!.  I tried the chat option to get this sorted but was told I needed to phone 'customer services' .........Ha ha very funny! been trying that for two weeks now at various times of day.  Due to the high number of calls............blah blah blah!

Can anyone please fix my account so that I can just upgrade my broadband before I lose the will to live and go elsewhere?

 

1 REPLY 1
wakeman
Aspiring Pro
Posts: 264
Thanks: 58
Fixes: 3
Registered: ‎20-04-2020

Re: Unable to renew contract

@oddsage  Welcome to the forums.

Its a known issue with the website and some accounts, I have had it for months.

Suggest you phone Customer options 0800 013 2632 direct, but do let them know about the website issue. But they should be able to offer a good deal They are open I think till 6 pm today.