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Unable to make changes to the account???

Goldbug41
Interested
Posts: 1
Registered: ‎16-11-2020

Unable to make changes to the account???

I have tried to make some amendments to my phone featues and I have below on my account page?
 
"An error has occurred

You can't change your products for the moment, you have an order which is currently being processed. Please try again later."

 

Any ideas?

3 REPLIES 3
tashe3
Just browsing
Posts: 2
Registered: ‎16-11-2020

Re: Unable to make changes to the account???

My account has had this status for over a year. I've tried several times to get it resolved and had no solution. It's one reason I'm leaving Plusnet

Thrall
Seasoned Pro
Posts: 568
Thanks: 112
Fixes: 23
Registered: ‎28-09-2020

Re: Unable to make changes to the account???

It’s probably easier and quicker to speak directly to the customer options team on 0800 013 2632. Generally very little wait to get through 

Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Unable to make changes to the account???

Hello @Goldbug41, thanks for getting in touch with us here. 

I'm really sorry to read you've had some trouble with making changes on your online account, I would recommend calling our Customer Options team on 0800 013 2632 and they'll be able to make any changes for you there. 

 

Thanks.