Unable to contact Plusnet re upgrading broadband contract - Help

[#1]

Not sure if i'm posting this in the right place so please feel free to move. 

My broadband contract with Plusnet has come to an end and I have been searching for the best deals online, and I can get a better deal with Plusnet as a new customer.  However trying to contact Plusnet online has become a nightmare, their contact page doesn't seem to be working and I am non-verbal so unable to contact them by telephone. 

Can anyone help or offer advice please? 

[#2]

Pick up the phone and dial : 0330 123 9123

[#3]

I would if i could but i am non-verbal as in I have no speech so unable to communicate over the telephone as I stated in my original post. 

Thanks for your helpful comment! 

[#4]

@Kerrylou Are Plusnet aware of your problem?

[#5]

No because I cannot contact them.  I have even tried contacting them through Facebook but get an automated message and nothing else.  Highly frustrating as I have always been very happy with Plusnet's service, but really considering leaving them because of this - it shouldn't be this difficult. Sorry for my rant. 

[#6]

@Kerrylou,

Use this service

https://www.relayuk.bt.com/

[#7]

Thanks, @mystreet1 - just looking for that, or a similar link.

[#8]

Thank you so much I will give that a go tomorrow.

[#9]

@Kerrylou , when you do get in touch with PN, make them aware of your communication problem, and ask them to add you to the register.

See this page for more details: https://www.plus.net/help/legal/here-for-you/#options

[#10]

That links comes up with "Unfortunately we’ve hit a problem"

[#11]

Sorry, @Kerrylou , I don't know why, as it works for me? 😕

[#12]

@jab1 

Same for me...

Unfortunately we’ve hit a problem

Sorry about this. Looks like something's stopped working.

We're busy working behind the scenes and we'll be up and running as quick as we can, so please try again later.

EDIT...actually, right now, I get stuck on the log in page.

[#13]

Looks like a problem with Edge. Working OK with Firefox & Chrome.

[#14]

Moderator's note(s):

Thread moved from Broadband to My Account/Billing.

[#15]

---

@RadioFox wrote:

Looks like a problem with Edge. Working OK with Firefox & Chrome.

---

Now working OK with Edge again.