Hi,
I need assistance from a Plusnet staff member through private message or a private support ticket.
I have moved from the address where my plusnet broadband is installed. I now live in a caravan that i do not personally own, and which provides its own Wi-Fi. The caravan park has no open reach connection, and i have no legal authority to approve drilling, cabling, equipment instillation or other alterations to somebody else's property.
I need Plusnet to confirm whether my current service can actually be provided at this accommodation and, if it cannot, assess my account under clause 9.4 of the current Broadband, Fibre and Full Fibre Service Terms, which states that where Plusnet cannot provide the customer’s current service at their new UK address, no early termination fee is payable.
I cannot resolve this by telephone due to communication difficulties and unreliable mobile reception. I attempted to use Plusnet’s published online complaint ticket, but it returned an error and caused the website session to fail. I then attempted to use the Additional Support Form, but it simply redirected me to My Account without displaying a form.
Please can a Plusnet staff member contact me privately, open a formal complaint or support ticket, and provide a written route through which I can supply my account and address details securely? Please also confirm the exact early termination charge currently shown against my account before any cancellation is processed.
