Unable to access webspace

[#1]

Been unable to access webspace for about four weeks now. I'd like to at least get access to the FTP to get the files so I can set up elsewhere

Question 247367015 was closed without resolving, and promised follow up never happened. Can you guys help?

[#2]

How are you accessing your webspace and what's happening when you try?

[#3]

Back end just gives an FTP error. Front end gives "Not Authorized to View This Page [CFN #0004]"

Should have a wordpress site!

[#4]

Is this CGI webspace? Looking at the ticket, I think there might be an assumption it’s not.

[#5]

I think it's the standard one-  at least that is where the domain is assigned. It's a very old consumer account where the webspace was included. I do have CGI webspace on my account, but don't seem to have a login for it.

[#6]

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@albedo wrote:

Back end just gives an FTP error. Front end gives "Not Authorized to View This Page [CFN #0004]"

Should have a wordpress site!

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Are you saying there's a Wordpress site installed on the webspace in question? If so, it won't be the standard offering as it doesn't support server side scripting.

[#7]

Yes. It's been up a long time so I don't remember the setup details.

[#8]

If you can send me a private message containing the details then I'll do my best to help. Might not be able to attend to things immediately though.