cancel
Showing results for 
Search instead for 
Did you mean: 

Too expensive

stathe
Rising Star
Posts: 795
Thanks: 25
Fixes: 1
Registered: ‎30-07-2007

Too expensive

As an aged 87 pensioner of limited abilityI find Plusnet over expensive I have home phone and very slow internet I understand some have special deals for my type of customer You keep putting it up ,My ,kids use you and pay less with free line rentals  Why ?Huh

21 REPLIES 21
MisterW
Superuser
Superuser
Posts: 15,070
Thanks: 5,725
Fixes: 407
Registered: ‎30-07-2007

Re: Too expensive

Sounds like you are paying the out of contract price. Have you tried calling Customer Options Team 0800 013 2632 and seeing what price they can quote if your re-contract ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Baldrick1
Moderator
Moderator
Posts: 11,780
Thanks: 5,239
Fixes: 420
Registered: ‎30-06-2016

Re: Too expensive

@stathe 

If by ‘my type of customer’ you mean that you are on benefits that qualify you for a social tariff then if you ring the Customer Options Team on 0800 013 2632 they will arrange to transfer you to the BT social tariff without you incurring Plusnet cancellation charges.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

stathe
Rising Star
Posts: 795
Thanks: 25
Fixes: 1
Registered: ‎30-07-2007

Re: Too expensive

I have been with Plusnet for many many years  

Need to keep my e mail address  Are they robbing me ??    last month I paid nearly 40pounds 

Baldrick1
Moderator
Moderator
Posts: 11,780
Thanks: 5,239
Fixes: 420
Registered: ‎30-06-2016

Re: Too expensive

@stathe 

 You are probably paying over the odds as you have not renewed your contract and are paying the monthly out of contract rate. Ring the Customer Options Team as previously advised.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

stathe
Rising Star
Posts: 795
Thanks: 25
Fixes: 1
Registered: ‎30-07-2007

Re: Too expensive

YES They are in fact takeing advantage we are not on benefits as such my but  wife has a reduced pension and we both get atendance allowance probaby they are twisters I am on

a low speed because of where I live and penalised for loyalty Not very computer literate

o

y

stathe
Rising Star
Posts: 795
Thanks: 25
Fixes: 1
Registered: ‎30-07-2007

Re: Too expensive

I was under the idea I had renewed 

dvorak
Moderator
Moderator
Posts: 29,558
Thanks: 6,646
Fixes: 1,485
Registered: ‎11-01-2008

Re: Too expensive


Moderators Note


This topic has been moved from Broadband to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
stathe
Rising Star
Posts: 795
Thanks: 25
Fixes: 1
Registered: ‎30-07-2007

Re: Too expensive

So where is that ?? Not fixed at all

stathe
Rising Star
Posts: 795
Thanks: 25
Fixes: 1
Registered: ‎30-07-2007

Being overcharged

B een passaed to you As I have pointed out you are robbing me a loyal 87 year old customer for a slow service I dont want to change but you take new business for less I have tried to raise this before Not prepared to wait on phone for an hour

stathe
Rising Star
Posts: 795
Thanks: 25
Fixes: 1
Registered: ‎30-07-2007

Chargeing too much

Yes

stathe
Rising Star
Posts: 795
Thanks: 25
Fixes: 1
Registered: ‎30-07-2007

Re: Too expensive

Have tried to repeat my complaint where is it 

dvorak
Moderator
Moderator
Posts: 29,558
Thanks: 6,646
Fixes: 1,485
Registered: ‎11-01-2008

Re: Too expensive


Moderators Note


Topics from same poster merged. 

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
bill888
Champion
Posts: 1,254
Thanks: 263
Fixes: 38
Registered: ‎18-10-2008

Re: Too expensive

fwiw, you really need to speak to Customer Options Team on 0800 013 2632.  Tip: Choose 'leaving' option to get through to the right team.

 

You have not really provided much information about your current package in your posts.   

You quoted you paid £40pm last month, and thought you had renewed your contract too.

 

What package are you on?

Are you paying for a telephone call plan? 

If you have 'Anytime calls plan', it probably adds at least £10 a month to the monthly bill.  (Tip: a mobile phone contract would be cheaper for use for outgoing calls, if you can get good reception)

 

If you renewed your contract for another 18 or 24 months before 1st April, you will have been informed the price will rise every 31st March linked to CPI inflation+3.9%.  Unfortunately, due to high rate of inflation, this amounted to a whopping 14.4% rise applied from April, which was well publicised and affected most ISPs.

 

Imho, it is bad practise to use free email provided by ISP.  As you have discovered, it very much prevents a customer from changing ISP if they wish to keep the free email.  My advice is to sign up for  free Google Mail, and start notifying your contacts and organisations of change of email address.   This could take you several months to complete, so it unfortunately means you won't be able to change supplier in immediate future.

Go to website:     mail.google.com 

 

Moving from Plusnet to BT or EE is currently free of any early contract termination charges, but you will lose your plusnet email.

 

fwiw, have you logged into your plusnet account and checked 'Offers & Upgrades' tab in the dashboard?

Best advice for now is speak to Customer Options Team on 0800 013 2632 imho.  Choose 'leaving' options.

ex-Plusnet (ADSL, FTTC) 2008-2023. now BT (FTTP) 2023-
Baldrick1
Moderator
Moderator
Posts: 11,780
Thanks: 5,239
Fixes: 420
Registered: ‎30-06-2016

Re: Being overcharged


@stathe wrote:

Not prepared to wait on phone for an hour


The last time that I rang the dedicated  Customer Options Team number advised to you it was answered in about 10 seconds.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'