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Fibre extra bill includes line rental

FIXED
Pete27
Dabbler
Posts: 14
Thanks: 1
Fixes: 1
Registered: ‎06-08-2022

Fibre extra bill includes line rental

My bill was incorrect for a few months. A correction was made to take account of this a couple of months ago but I noticed that my contract has been has been renewed from this date and am now paying Line Rental as well as my fibre extra charges. How do I get my original contract reinstated so that line rental is included in my Fibre Extra package please.

 

PB

2 REPLIES 2
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,950
Thanks: 1,561
Fixes: 481
Registered: ‎01-01-2012

Re: Fibre extra bill includes line rental

Fix

Morning @Pete27 

I'm sorry for how long it's taken to get back to you.

As this matter is regarding account-sensitive information I can't go into detail here but I've created a ticket on your account with the details.

Let me know if there's anything else I can help with

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Pete27
Dabbler
Posts: 14
Thanks: 1
Fixes: 1
Registered: ‎06-08-2022

Re: Fibre extra bill includes line rental

Thank you for dealing with this Matthew, it's much appreciated.

Regards Pete Brooker.