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Switching from Unlimited Calls to Line Only

pv
Grafter
Posts: 84
Thanks: 8
Registered: ‎12-06-2019

Switching from Unlimited Calls to Line Only

I'm currently paying £5.51 for fibre, LRS already paid and £9 for calls.

 

pn1.png

 

When I go to downgrade my calls package to Line Only, it makes no mention of my discount. How come?

 

pn2.png

3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,909
Thanks: 9,535
Fixes: 1,512
Registered: ‎21-04-2017

Re: Switching from Unlimited Calls to Line Only

Thanks for your post @pv 

Sorry that this isn't clear. Sad If you change your call plan making no changes to your broadband, you'll retain any discount you have for your broadband. Let us know if there are any issues afterwards and we can fix that for you. 

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet
pv
Grafter
Posts: 84
Thanks: 8
Registered: ‎12-06-2019

Re: Switching from Unlimited Calls to Line Only

@Gandalf thanks for the clarification. I'm sure you can understand someone looking at this screen to be hesitant to click "I agree" to something which completly neglects to mention a discount the customer is currently getting.

 

Can you flag this up for review?

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,909
Thanks: 9,535
Fixes: 1,512
Registered: ‎21-04-2017

Re: Switching from Unlimited Calls to Line Only

Yep I plan to. Thanks for flagging. 

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet