Switching from Unlimited Calls to Line Only
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Switching from Unlimited Calls to Line Only
14-02-2020 6:23 PM
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I'm currently paying £5.51 for fibre, LRS already paid and £9 for calls.
When I go to downgrade my calls package to Line Only, it makes no mention of my discount. How come?
Re: Switching from Unlimited Calls to Line Only
15-02-2020 12:02 PM
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Thanks for your post @pv
Sorry that this isn't clear. If you change your call plan making no changes to your broadband, you'll retain any discount you have for your broadband. Let us know if there are any issues afterwards and we can fix that for you.
Re: Switching from Unlimited Calls to Line Only
15-02-2020 12:36 PM
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@Gandalf thanks for the clarification. I'm sure you can understand someone looking at this screen to be hesitant to click "I agree" to something which completly neglects to mention a discount the customer is currently getting.
Can you flag this up for review?
Re: Switching from Unlimited Calls to Line Only
15-02-2020 1:00 PM
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