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Switched to Full Fibre but unable to port landline number?

FIXED
bmc
Hero
Posts: 3,856
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Registered: ‎28-02-2017

Re: Switched to Full Fibre but unable to port landline number?

@moh3 

Just to clarify a couple of things to help understand what's gone wrong.

 

Did you check the "Keep my Landline" box when placing the order?

 

Did you initiate the port before FF was installed?

 

Just wondering if either of these could have screwed the systems.

 

Brian

moh3
Hooked
Posts: 5
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Registered: ‎09-07-2023

Re: Switched to Full Fibre but unable to port landline number?

1) I came across no option to "Keep my Landline" when placing the order

2) I signed up to A&A a few days before the FF was installed, however the port was not attempted by A&A until a few days after the switch to FF.

moh3
Hooked
Posts: 5
Thanks: 4
Fixes: 1
Registered: ‎09-07-2023

Re: Switched to Full Fibre but unable to port landline number?

Fix

By way of update, as it may be of assistance to others, after failing to get the number ported with A&A, I signed up to Voipfone and asked them to port my number (on 12 July 2023), within an hour of sign up with my request to port the number (had to complete a few forms) I received an email back from them confirming that my request to port the number was successful and the port would happen on 18 July 2023. Today I received a confirmation that my number had been ported and it now works.

 

I am not sure who is at fault here and why A&A's initial request to port the number was rejected (I don't think they subsequently attempted a port after the first failure as they stated they are charged £15 for each request and simply continued to state that they can't port an inactive number).

 

At one point when speaking to Plusnet on the phone, I was informed that the number goes into quarantine for 10 days after the switch to FF and I should attempt to port again after this period (which is when Voipfone did). However I am not sure how true this is, what it technically means or whether this could have been the cause here.

 

In any event, the above shows a port can be done and hopefully whatever the issue was it can be ironed out in future for others.