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Support when you cannot use a phone?

woodyinwilts
Newbie
Posts: 1
Registered: ‎10-05-2023

Support when you cannot use a phone?

My mother recently passed away. I am her executor and I need to sort out her Plusnet account.

I cannot use a phone so how can I talk to Plusnet? There doesn't seem to be any alternative to the contact phone number.

Quite shocked that there's no other option
2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 11,683
Thanks: 5,196
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Registered: ‎30-06-2016

Re: Support when you cannot use a phone?


Moderators Note

This topic has been moved from Broadband to My Account/Billing

Moderator and Customer
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ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 324
Thanks: 129
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Registered: ‎02-05-2023

Re: Support when you cannot use a phone?

@woodyinwilts I'm sorry for your loss, sending my condolences to you and your family. 

 

For security reasons, we can only do this over the phone. I understand you've said you can't use a phone. We do have alternatives that will allow you to contact us. You view the information here https://www.plus.net/help/legal/support-for-customers-with-disabilities/hearing/. 

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team