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Incorrect early termination fee billed

westernax
Newbie
Posts: 2
Registered: ‎02-05-2023

Incorrect early termination fee billed

Hi, I cancelled my broadband contract with plusnet with about 12 months left, this was cancelled on 12th April. I was told the ETF would be around £160 over the phone (was paying 23.99 pm). 

Just received the final bill, and it's over £400!? It doesn't have any breakdown of the calculations or anything. Can someone check this please, as I'm sure it has been incorrectly calculated. 

Thanks.

3 REPLIES 3
ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 345
Thanks: 145
Fixes: 23
Registered: ‎02-05-2023

Re: Incorrect early termination fee billed

@westernax Hey, I can see you've been in touch and had your queries sorted. Is that the case? 

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
westernax
Newbie
Posts: 2
Registered: ‎02-05-2023

Re: Incorrect early termination fee billed

Hi there, 

Yes it is currently being corrected. Will let you know if it becomes resolved on Wednesday. 

Thanks

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,525
Thanks: 583
Fixes: 99
Registered: ‎27-11-2020

Re: Incorrect early termination fee billed

Hey there @westernax just want to make sure that everything is all gravy for you?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team