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Still waiting on July and August bills

XponentOne
Newbie
Posts: 3
Registered: ‎23-08-2019

Still waiting on July and August bills

Spoke to someone on chat in July who said it's a glitch that is affecting 1% of your customer base and to just keep the money ready for when it was taken. Can someone advise when my bills will be generated?
4 REPLIES 4
XponentOne
Newbie
Posts: 3
Registered: ‎23-08-2019

Re: Still waiting on July and August bills

Sorry seems I managed to post this in wrong subforum (was on my mobile) - could a mod please move it to my acct/billing?
Strat
Moderator
Moderator
Posts: 30,328
Thanks: 3,305
Fixes: 505
Registered: ‎14-04-2007

Re: Still waiting on July and August bills

Moderators Note
This topic has been moved from My Order to Accounts/Billing at OP request.

 

 

Customer and Forum Moderator. Windows 10 Firefox 87.0 (64-bit)

XponentOne
Newbie
Posts: 3
Registered: ‎23-08-2019

Re: Still waiting on July and August bills

Thanks!
OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Still waiting on July and August bills

Hi @XponentOne

 

We're really sorry that you have been affected by this. 

 

We can advise that we would never charge for more than 90 days. Although we would like to, we can't provide updates regarding when specific accounts will be fixed. However, you will receive a notification once your billing as back up and running. If you are billed all at once, there is the option for payment plans but as this money would have been coming out each month anyway we have been advising to put it to one side. 

 

Again, please accept our sincerest apologies for any inconvenience caused.

 

Kind Regards