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Still not changed my contract length
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Still not changed my contract length
22-11-2019 7:44 AM
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Hi, I have asked plusnet twice, with the last time requested last month to change my contract length as it has been entered on the system incorrectly when my billing went back on the system from the company issues. I want to leave Plusnet as soon as my contract ends, which this is going to make difficult, why is this taking so long if my billing is back on the system? Thanks
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Re: Still not changed my contract length
22-11-2019 12:29 PM
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Hi @CG1,
I'm very sorry that your issue with the contract length wasn't addressed despite you raising this with several advisors. I will pass on feedback regarding your poor experience here.
I've had a look into this now and my response contains some account specific information so I've added it as a ticket on your account which can be viewed here.
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