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I've left plusnet, and have paid my final bill. I have cancelled my direct debit but I am still getting pre-payment emails every month saying that I am due to pay.
I phoned the closure team and paid the penalties (cancelled DD) for late payment.
That was a nightmare - I was shuffled round to four different people / teams. finally thought is was finished.
Now happily living is s france!
Curious to see what the reply is - the same thing has happened to me.