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Still Owed Final Bill

Posts: 1
Registered: ‎16-11-2022

Still Owed Final Bill

Please can someone tell me what is going on with my refund ? I moved Broadband supplier and I am still owed nearly £60 and since contacting Plusnet since September 2022 three times I am still waiting.

Posts: 10,854
Thanks: 4,798
Fixes: 390
Registered: ‎30-06-2016

Re: Still Owed Final Bill

Moderators Note

This topic has been moved from Broadband to My Account/Billing

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Posts: 22,150
Thanks: 9,093
Fixes: 143
Registered: ‎22-08-2007

Re: Still Owed Final Bill

The final bill is usually produced 21 days after the account has closed.

What gives rise to the credit balance?  If that is accumulated referral credits, then you need o explicitly ask for those to be paid out.  What do the tickets on your account show - see the PN Ticket link below.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Plusnet Help Team
Plusnet Help Team
Posts: 1,051
Thanks: 364
Fixes: 58
Registered: ‎27-11-2020

Re: Still Owed Final Bill

Hey there @magicmike2611 I can see you have raised a query to our HLE team and they have got back to you Here. They will update you from there as they are now your case handler.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team