Still Owed Final Bill

magicmike2611 · ‎16-11-2022

Please can someone tell me what is going on with my refund ? I moved Broadband supplier and I am still owed nearly £60 and since contacting Plusnet since September 2022 three times I am still waiting.

Baldrick1 · ‎30-06-2016

Moderators Note

This topic has been moved from Broadband to My Account/Billing

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Townman · ‎22-08-2007

The final bill is usually produced 21 days after the account has closed.

What gives rise to the credit balance? If that is accumulated referral credits, then you need o explicitly ask for those to be paid out. What do the tickets on your account show - see the PN Ticket link below.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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willcutforth · ‎27-11-2020

Hey there @magicmike2611 I can see you have raised a query to our HLE team and they have got back to you Here. They will update you from there as they are now your case handler.

If this post resolved your issue please click the 'This fixed my problem' button

Will Cutforth
Plusnet Help Team