Static IP

[#1]

Hello,

After transferring my service to a new property I seem to have lost my static ip, can a new one be assigned to my account somehow please? I need it for several self hosted services which is why I stayed with plusnet

[#2]

@henrymaidment 

This does happen occasionally in a house move.

It just needs the broadband component 'refreshing' on your account and your existing static IP should be back.

Hopefully, one of the Plusnet staff will spot this thread and do the necessary. Failing that, you could call in and an agent 'ought' to be able to do it.

[#3]

Ahh okay, that makes sense! I did get the same one for a while, then after a router reboot yesterday it’s gone again, very odd!

Yes hopefully one of them sees and sorts it

[#4]

Moderators Note

This topic has been moved from Broadband to My Account/Billing

[#5 · Accepted solution]

Heya @henrymaidment,

Happens a couple of times. I will pass this example along to our team if you reboot your router the static ip should now be applied

[#6]

That's brilliant thanks! It's working now