Static /29 IP block and upgrading to Full Fibre

[#1]

Full Fibre is finally available to be ordered for my line.... Woohooo

However, I have a fully utilised /29 IP block on my account. Would a kind staffer please confirm that if I upgrade from my current fibre package to full fibre this IP allocation will be transferred over? This is a show stopper for me, so if it can't be transferred over I will not be upgrading.

Many thanks.

[#2]

@shamus 

As I understand things the Static IP is associated with your account and not the product. If you upgrade you shoud not notice any difference to your IP address. Just keep an eye on it after the upgrade and if there's a problem complain ASAP.

Note that if you still have a landline you'll need to change product later this year anyway.

Brian

[#3]

Thanks for the reply Brian.

However, just for my own peace of mind, I would really like some input from a Plusnet staffer before I commit to upgrading.

Thanks again.

[#4 · Accepted solution]

Hey @shamus,

Upgrading to a different product should not impact your static IP. However, there have been instances in the past where the static IP was not successfully applied to the new service. If this happens again, it’s easy to resolve just let me know

[#5]

@shamus 

However, just for my own peace of mind, I would really like some input from a Plusnet staffer before I commit to upgrading.

Yes , I'd concur with that.

As @bmc says , the static is associated with the account not the product. Whilst there has been some occasional issues with single statics getting 'lost', a simple account component refresh by staff has fixed it.

However, I dont think we've seen the situation for a /29 block. In fact it must be an awful long time since static blocks were even available on residential accounts ?

@Marsh does it make any difference that its a /29 block ?

[#6]

@MisterW, It should not be an issue as far as I am aware, as it's the component on the account we refresh to fix.

[#7]

Thank you to everyone who responded, especially @Marsh that has given me the confidence to go and push the button 🙂

[#8]

It's the should, not will, that qualifies 'not be an issue' that would bother me.

[#9]

Moderators Note

This topic has been moved from Broadband to  My Account / Billing

[#10]

Just to close this out. My full fibre has been installed and my precious /29 IP block is continuing to work without any issues whatsoever.

[#11]

Hello, I am experiencing the same issue.

From 2020 to 2025 I lived at one address, and from 2025 to 2026 at another address - in both cases, I was with Plusnet and had a static IP address (same IP all the time).

In 2026 I moved again and stayed with Plusnet. My account manager assured me that my static IP would move with me, but today I discovered that I no longer have a static IP.

I called technical support around midday and was told the issue would be fixed and that I should reboot the ONT terminal and router after 2 hours. I waited 3 hours and rebooted, but I was assigned a new IP address again, and it is still dynamic. It changes every time I reboot the ONT terminal.

Could you please help me resolve this issue?

Various services outside the UK are tied to my static IP (which had not changed for 6 years), but now I have lost it due to some technical issue on Plusnet’s side. Is it possible to restore my previous static IP address?

My username has not changed.

Thank you in advance.

[#12]

@Linzi_H can someone get the broadband component on @MisterX s account refreshed correctly to get the static IP back

Thanks

[#13]

Hi @MisterX 

I'd love to help out.

I will send over a Private Message to gather some details. 

Thanks for the heads up @MisterW

Linzi 

[#14]

All is sorted for me now, thank you!

Returned my static IP, which I've had for the last 6 years.

Thanks for the heads up @MisterW

Thanks for sorting it out for me @Linzi_H