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Signup page not working: 500 Internal Server Error

swapmeetpete
Grafter
Posts: 35
Registered: 05-08-2007

Signup page not working: 500 Internal Server Error

Is anyone else getting this message when trying to do a sign up?
Sorry there's been a problem
It looks like something has gone wrong - please try again. If you keep having problems get in touch
The server returned a "500 Internal Server Error".
8 REPLIES
Community Gaffer
Community Gaffer
Posts: 4,959
Thanks: 237
Fixes: 4
Registered: 04-04-2007

Re: Signup page not working: 500 Internal Server Error

Are you using a referral link?
swapmeetpete
Grafter
Posts: 35
Registered: 05-08-2007

Re: Signup page not working: 500 Internal Server Error

You bet.
dick:quote
swapmeetpete
Grafter
Posts: 35
Registered: 05-08-2007

Re: Signup page not working: 500 Internal Server Error

Actually it's happening if I go direct to the site as well. On two XP machines. And alternative browsers.
Plusnet say they can't replicate it and everything's working fine.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Signup page not working: 500 Internal Server Error

Can you try clearing your Cache and Cookies and see if the problem is still evident from your end please?
Chris Pettitt
Cloud Environments Engineer
swapmeetpete
Grafter
Posts: 35
Registered: 05-08-2007

Re: Signup page not working: 500 Internal Server Error

Thanks, clearing cache was one of the first things I tried.
I can get into it on the ipad, which is interesting but not much help.
swapmeetpete
Grafter
Posts: 35
Registered: 05-08-2007

Re: Signup page not working: 500 Internal Server Error

Have tried Firefox and IE on laptop and desktop, through referal link and direct. One combination (IE on laptop) started to work, then said 'Sorry broadband isn't available in your area yet'.
I'm trying to migrate a client who already has broadband - doesn't bode well.
Community Gaffer
Community Gaffer
Posts: 4,959
Thanks: 237
Fixes: 4
Registered: 04-04-2007

Re: Signup page not working: 500 Internal Server Error

basically, the referral links are broken right now.  It's being looked at.
Clear cache and cookies and try a straight sign up.  We can then add the referral directly on to your account afterwards if you let us know.
swapmeetpete
Grafter
Posts: 35
Registered: 05-08-2007

Re: Signup page not working: 500 Internal Server Error

That's useful to know, thanks.