Rewards card email not recieved

[#1]

I have now been told that I'm to receive a cheque with 5 to 10 days.

Message was on 16th May, OK still time, guess how optimistic I'm feeling. 😒

[#2]

I received a cheque for my cashback a couple of days ago. Had a message on the 12th May to say it was being arranged so yes took around 10 days to come.

Thanks to everyone at Plusnet who helped to sort mine out.

[#3]

Thank you for that, my optimism level just went up a lot more. 😁

[#4]

Hey @cleaverd 👋

Thank you for taking my call. I did receive an update yesterday, however, I was not in the office to give you a call.

I have opened a ticket on your account with more information about what we spoke about.

Ticket: https://www.plus.net/wizard/?p=view_question&id=248067906

[#5]

After receiving the following from the escalation team this has now been 10 days and no chq has appeared:  Please advised on course of action 

Help Assistant

Your questions

Question #247895434 - Your Feedback

< Back

Lauren Turton - CSC Analyst

4:32pm, Wednesday 14 May 2025

Dear Mrs Bibby,

Hi from Plusnet, we’ve realised we’ve not sent a link for you to claim your cashback with your new deal. We’re really sorry and we’re sending a cheque for the cashback amount instead, you don’t need to do anything as this will be dispatched within 5-10 working days.
If you have not received it within 10 working days or have further queries, then please do not hesitate to contact us. We are available online or by phone 8am - 8pm 7 days a week on 0330 1239 123 if we can be of further assistance.

Kind regards,

Lauren Turton

[Email notification sent to: ajbibby68@gmail.com]

[#6]

If you have not received it within 10 working days

Whilst I understand your frustration, and don't seewhy it should take quite so long to send a cheque, I'm afraid the 10 working days quoted doesnt expire until next Thursday the 29th

[#7]

I am in the same position as several other members in the community. When you register the card they say that you will get an email but I am still waiting since april. You only have 3 months. Please help!

[#8]

i have not receved my reword card i had contacted plusnet weeks ago and they were going to send me a cheq insted but i have not receved it

[#9]

Hey @Cromer94,

I have looked into this for you, and I see that you have already claimed the reward card. I apologize if you have not received it yet. Unfortunately, since the reward card has already been claimed, we are unable to follow up on the reward card for you. However, if you contact Blackhawk at 0344 800 6435, they should be able to help you further.

Hey @sg12004,

I am sorry you have not received the cheque yet. I will chase this up with our Billing Operations team. I should have an update within 5 working days. Once I have an update, I will be in touch.

[#10]

Hi, can you also take care of my lack of a bonus card?PlusNet activation was on 30.05.2025

[#11]

@gosia_85 Thank you for reaching out to us on our Community Forum, I hope you are well. 

If you haven't seen it already, this is the link to the response one of my colleague sent to you a few days ago:

https://www.plus.net/wizard/?p=view_question&id=24839496

I hope this helps

[#12]

then I don't understand something because I got 2 emails 1 about the fact that m9ja service does not qualify for the bonus card although I have full Fiber 500 and 2 in which it is written that there was an error on my account because of you and that I will receive the card... Someone is cheating here