Rewards card email not recieved

[#1]

i have not recieved my Plusnet Reward Card yet ither

[#2]

Hey @beckiegubu, @joshae86 

I have checked our systems, and it appears that they were not sent. I have raised this with our Operations team so they can chase this down for you. Once I have had an update, I will be in touch.

@sg12004, I can see you have reached out to one of our agents, who has contacted the team themselves. Once the agent has received a response, they will be in touch.

[#3]

Thank you very much Marsh!

[#4]

Just to jump on the bandwagon, but I haven't received an email yet either. My broadband was activated on 7th April.

[#5]

Hey @cleaverd, welcome to the forums 👋

I have had a look at this for you. While I cannot too much detail over a public forum, I have opened a ticket on your account with more information.

https://www.plus.net/wizard/?p=view_question&id=247807886

[#6]

Hi, thanks for getting back to me.

I can't see any way to respond to that ticket, so I'm happy to discuss things here.

The ticket is saying that I signed up through a third-party site. I definitely remember coming direct, as I compared it to a cashback site and the deal wasn't as good there, so I came directly to plus.net and signed up there.

[#7]

Hi can you advise if there is any news yet with ref to my rewards card

Please come bk to me

Many thanks

[#8]

This is disgraceful. I see the problem has been fixed according to the message. So why no card, started 27th March, and not even the courtesy of a response to my email chasing this. 

[#9]

Hi @mbibby1968 thank you for getting back in touch with us. I'm sorry that you have not had an update regarding this case yet. Having reviewed the information sent to the escalations team, unfortunately, there has been no response from our contact on 29/04/2025. I have therefore chased this up for you. I should be getting some form of update within 48 hours. 

@wuppy Thank you for contacting us, as I am unable to find any previous threads, I have chased this up with our Rewards escalations team. Please allow me up to 48 hours in order to get a response.

@cleaverd Thank you for getting back in touch with us, I can confirm that the account we have is from a cashback site, which makes you not eligible for the reward offer. Please see further details on our website at the link below:
Cashback and Gift Certificates - Frequently Asked Questions | Plusnet

[#10]

Hi @Marsh thanks for the reply. That's disappointing as I definitely did not go through the cashback site to sign up.

Can you tell me which site it was? I've checked all my accounts and nothing tracked. So I'm out the gift card and any cashback 🙁

[#11]

Thanks for the quick response @cleaverd.

I have escalated this off for you, and I will try to get the information. Once I have an update, I will let you know.

[#12]

Hi could mine be looked into too please - signed up on 23rd of March but no sign of any reward email yet. Cheers

[#13]

You said give you 48 hours 4 days ago, nothing.

Not surprised. 

@wuppy

[#14]

Thank you all for taking the time to contact us, I hope you are well.

@wuppy  If you haven't already seen it, please follow this link for the direct response to your account: https://www.plus.net/wizard/?p=view_question&id=247942129

@mbibby1968 Please follow this link to the question on the account with the information received from the escalation team: https://www.plus.net/wizard/?p=view_question&id=247895434

@Ackip23 I tried searching for your account on our systems but couldn't find one, please can you DM it to me so that I can take a look, I've also sent you a PM to facilitate the response. 

[#15]

Hi @Marsh,
Any update?