Reward card

[#1]

Just seeing if I can get any help as I haven’t received my reward card redemption email and it’s been over a month now ? Was promised £75 reward card when signing up. Thanks for help.

[#2 · Accepted solution]

Hello there @Budariir thank you for taking the time to contact us, our apologies for the delayed reply, I hope you are well.

Having looked into this, I can confirm the claiming email was sent to you back in August (please check the email I sent you with the accurate date), I have now redeemed the offer for you and the card will be sent to your home address within the next 30 days.

I hope this helps and please let us know if there's anything else in the meantime

[#3]

hi i signed up to plus net because it said i would get a £100 reward card but ive not heard anything could someone please tell me why thank you

[#4]

Hey @megantalbot28 👋

Welcome to the Community!

Can I please just check when it is that your connection went live?

We recommend you'll receive the confirmation email for your Rewards Card within 10 working days.

Peter

[#5]

hi 

thank you it was 24th september 2025 i went live thank you

[#6]

hi @Peter_JW 

ive double checked my account it was 24th september i went live and ive not received an email ive also checked my junk folder thank you 

[#7]

hi @Peter_JW 

sorry it was the 29th september not 24th sorry thank you

[#8]

Thanks for confirming that for me, @megantalbot28.

I've just sent you over a private message so we can take a closer look into this.

Peter

[#9]

hi @Peter_JW 

i have sent a message back 

thank you 

megan 

[#10]

Hi there

Can anyone help with the reward card. It's been three weeks and no sign of the initial email.

Thanks

Dyfan

[#11]

Hi @Dee4,

Welcome to the Plusnet Community

I have sent you a private message to help with looking into your reward card.

Alex

[#12]

Hi,
I've had my service activated on 1st Oct and haven't got anything about my reward card yet. Can this be looked into please?
Thanks

[#13]

Hi @Amz 

Welcome to the community.

I've sent you over a private message to take some details to get this chased for you.

Michael

[#14]

Hello inhave just joined plusnet and would like to know how i get my £145 reward card please, I have been with you and week and a half and have not received an email on how to claim.

[#15]

Hi @ggtinytot 

Welcome to the community.

You should receive a link to your registered email address within 10 days of activation. The email has a link on it to claim the reward card, then it should arrive with you within 30 days of claiming.

Keep an eye on your email inbox and junk/spam folder. If you haven't received the link by email after 10 days, let us know and we'll chase it up for you.

More information can be found on this Plusnet Reward Card help page.

Chris