Reward card

[#1]

Hi,

I signed up to plusnet 18.2.24 and went live with full fibre 300 on 04.3.24 . when I signed up it said that I could receive up to £100 on a reward card. I haven't received any emails or information regarding this (I took a screenshot though). Does any one have any information regarding this?

Thanks

[#2]

Have you checked your spam folder?
These reward emails do tend to drop into the spam folder.
If not then it may need a big stick to poke a staff member. The rewards email tends to follow about 10 days after activation.

[#3]

Hi, 

No, nothing in my spam folder.

How do I go about asking a staff member? I can't find any way to contact them.

Thanks 

[#4]

Someone should pick this up soon but if not ask a mod to flag this up

[#5]

@Phoenixepl I have raised this to the team and we need to wait for an update from them.

[#6]

Thank you, appreciated 

[#7]

Hi, I've not received anything regarding this so far......

[#8]

@Phoenixepl only Adam will see the update and unfortunately he isn't in until Saturday. I will send him an email about this though.

[#9]

Much appreciated, thanks 

[#10]

Afternoon @Phoenixepl We have had a reply back from the billing team. The link for the ticket is https://www.plus.net/wizard/?p=view_question&id=240916019

[#11]

Hi, I was told that I'd receive a reward card within 30 days of my account going active on 10.04.24 but still received nothing.

[#12]

Hi @Phoenixepl We don't send the cards automatically as they have to be claimed via email. If you check you should have had an email to claim it within the first 10 days after the account went live. - Adam

[#13]

Hi,

I never received this.

I was sent this message on 10.04.24 regarding it

[CSA Removed] - CSC Analyst

7:26pm, Wednesday 10 Apr 2024

Dear 

Thank you for your response,

I am sorry you haven't received your reward card as of yet. you will receive this within 30 days of your account going active. If you haven't received it after this date do not hesitate to contact us.

Kind regards,

[CSA Removed]

Moderator's note by Mike (Mav): CSA name(s) removed (to an area staff can see) as per Forum rules.

[#14]

I've had a deeper look into this for you and I've checked the promo you signed up for and it doesn't show that a reward card was included. Do you have an email confirmation when you first signed up to confirm that it was part of the deal?

[#15]

Hang on. It was the PN sales agent that told me over the phone that I would get a reward card. This is starting to smell fishy.