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Restricted services

klegge1998
Newbie
Posts: 1
Registered: ‎24-02-2023

Restricted services

I was a few days late paying my bill this month but still within the 14 day period but my services seem to have been restricted and I’m not able to access very much using my WiFi, can anyone help with a fix?
2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 11,473
Thanks: 5,100
Fixes: 411
Registered: ‎30-06-2016

Re: Restricted services


Moderators Note


This topic has been moved from Broadband to My Account/Billing 

Moderator and Customer
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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Restricted services

Hi @klegge1998,

I'm really sorry to see that restrictions weren't removed automatically following making payment. I've manually lifted them now so you should be able to browse normally but let me know if you have any further issues.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet