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Leaving Plusnet

mcbest
Hooked
Posts: 5
Thanks: 1
Registered: ‎16-11-2022

Leaving Plusnet

Hi Support,

 

I've just had Virgin Media installed and still have 4 months remaining on my Plusnet contract - can you advise on how best to handle leaving Plusnet, please?

 

Thanks,

 

Jeff

3 REPLIES 3
jgb
Champion
Posts: 796
Thanks: 510
Fixes: 22
Registered: ‎01-08-2007

Re: Leaving Plusnet

@mcbest 

See the attached pdf file:

 

pjmarsh
Superuser
Superuser
Posts: 4,025
Thanks: 1,570
Fixes: 20
Registered: ‎06-04-2007

Re: Leaving Plusnet

Here's the full cancellation policy: https://www.plus.net/help/legal/cancellation-policy/

As you'll see under the "Requesting cease of service" section you can also call them to cancel.  The Customer Options Team are usually pretty quick to get through to.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jgb
Champion
Posts: 796
Thanks: 510
Fixes: 22
Registered: ‎01-08-2007

Re: Leaving Plusnet

@mcbest The direct phone number for the COT is given in the second para of the pdf viz 0800 013 2632.

As @pjmarsh says it is usually answered quite quickly.