Replace Reward card

[#1]

My unused reward card has expired with £40 credit on the card. The Purecard people say there's nothing they can do and I need to contact Plusnet to get a replacement card.
Can a Plusnet rep please help with this?

[#2]

See https://www.plus.net/help/my-account/reward-cards-and-cashback/   

How long is my Plusnet Reward Card valid for?

It’s valid until the expiry date shown on the front of the card (12 months from being issued).

What happens if I don’t spend the funds before the Plusnet Reward Card expires?

The funds on the card are available to you up to the expiry date shown on the front of your card. Once the card expires, any remaining funds on the card will no longer be available.

See full Terms and Conditions