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Renewed Contract Issue

Rybenuk
Newbie
Posts: 3
Registered: ‎03-01-2022

Renewed Contract Issue

Hi

I renewed my contract at beginning of Dec, with written confirmation of new monthly price.

However for some reason i`m now being charged £21.22 which is not the price that was agreed or the price of my previous contract (no idea why that figure is being used?), meaning ive now been overcharged for 3 consectutive invoice periods since renewing.

Also the new router i was promised has still not arrived?

Who do i need to contact regarding this?

thanks

3 REPLIES 3
jgb
Aspiring Champion
Posts: 690
Thanks: 455
Fixes: 19
Registered: ‎01-08-2007

Re: Renewed Contract Issue

@Rybenuk 

Not that it necessarily answers your question but £21.22 is the current monthly line rental charge. Your previous contract may well have been a fixed price contract and the line rental charge would have been that prevalent at the start of that contract. With the new contract you get charged the current line rental price which will increase by CPI +3.9% in March.

But this does not answer why there is no broadband charge, unless, of course that is £0.00.

Hopefully someone from Plusnet Customer Services will pick up your post here and provide you with a definitive answer. Otherwise you could call CS 0800 432 0200 but they do not usually pick up quickly.

Rybenuk
Newbie
Posts: 3
Registered: ‎03-01-2022

Re: Renewed Contract Issue

Thanks,

Looks like something hasnt been done properly at Plusnet`s side when they renewed my contract at the agreed price.

I`ll have to give them a call to fix it it seems.

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,912
Thanks: 9,535
Fixes: 1,512
Registered: ‎21-04-2017

Re: Renewed Contract Issue

Thanks for your post @Rybenuk

I'm sorry to see your bill's higher than we've agreed.

I've refunded the overcharges to your bank account now you should receive within the next 5 to 10 working days.

I've also applied the right discounts on your account so moving forward, things should be correct.

Let us know if you have further issues or there's anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet