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Renew Contract

FIXED
Bures3
Dabbler
Posts: 12
Fixes: 2
Registered: ‎22-01-2022

Renew Contract

My 18 month contact ends July 22nd 2022
Cost  per month £29.38
However I am being offered a better deal at £23.99

If I opt for this new contact will it become effective on the next payment date (May 22nd) or not until the existing contact ends

5 REPLIES 5
jgb
Aspiring Champion
Posts: 670
Thanks: 443
Fixes: 19
Registered: ‎01-08-2007

Re: Renew Contract

@Bures3 

From my experience any new contract will not await the end of your existing one. It will either start on your next billing date or. as sometimes seems to happen, earlier than that (even the day after you sign up!). In the past, I have had both scenarios and I cannot see what affects it. Maybe Plusnet can clarify that.

Bures3
Dabbler
Posts: 12
Fixes: 2
Registered: ‎22-01-2022

Re: Renew Contract

Thanks for that quick reply. I will see if anyone on CHAT can confirm an answer

Baldrick1
Moderator
Moderator
Posts: 8,498
Thanks: 3,852
Fixes: 276
Registered: ‎30-06-2016

Re: Renew Contract

Fix

@Bures3 

Or ring the Customer Options Team on 0800 013 2632. This number is normally answered quite quickly.

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Bures3
Dabbler
Posts: 12
Fixes: 2
Registered: ‎22-01-2022

Re: Renew Contract

CHAT confirmed its effective immediately or at the next payment date

Townman
Superuser
Superuser
Posts: 19,488
Thanks: 7,929
Fixes: 94
Registered: ‎22-08-2007

Re: Renew Contract

Note that calling COTS might deliver a better offer than that given on-line.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.