It's been a while since I remember this being discussed, but I think it is your first bill after their first regular bill. They will have paid for their first month upfront when they signed up. Their billing cycle will start from when they go live. A month after that is when their regular billing starts.
Does that make sense?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Yeah that's correct. A £0 bill after the initial payment isn't a standard monthly subscription bill, it's produced as an invoice for the first payment which was made when signing up.
Anoush Mortazavi Operations Assurance Professional Plusnet
