cancel
Showing results for 
Search instead for 
Did you mean: 

Product change in progress

FIXED
Nonplussed9
Dabbler
Posts: 10
Thanks: 2
Registered: ‎06-02-2023

Product change in progress

Hi there,

 

When I login to my account I get the message below even though the last change to my broadband was made over 4 years ago.

An error has occurred

You can't change your products for the moment, you already have a product change in progress.
 
I see other people in the forum have had similar issues and had them fixed with the help of one of the Staff members.
 
Thanks in advance....
 
 
5 REPLIES 5
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,571
Thanks: 10,287
Fixes: 1,600
Registered: ‎21-04-2017

Re: Product change in progress

Hi @Nonplussed9,

I've fixed this for you, let me know if you have any issues.

(edit)

Actually I don't think this is fully fixed as there's still a stuck change from what I can see. We're looking into it further and will get back to you soon.

(edit)

Now it should be fixed. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Nonplussed9
Dabbler
Posts: 10
Thanks: 2
Registered: ‎06-02-2023

Re: Product change in progress

Thanks Gandalf.

 

That's all working again now.

Nonplussed9
Dabbler
Posts: 10
Thanks: 2
Registered: ‎06-02-2023

Re: Product change in progress

Hang on, maybe I spoke too soon.

 

Now I can login to the Member Centre but I can't login to my catch-all email via Webmail. My email client keeps trying and I get popups appearing every 10 minutes or so telling me it's failed.

 

After the Member Centre got fixed I logged into my mobile account for the first time and my password manager got a bit confused between the Member Centre and the Mobile Login. I straightened them out creating new passwords in the process, but now the catch-all email does not accept the new password for the Member Centre even when I take my email client out of the equation and try to login via Webmail.

 

Is this one you can fix?

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Product change in progress

Fix

Hi there, mailboxes can sometimes lag behind when the main account password has changed, have you tried since yesterday evening? - Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Nonplussed9
Dabbler
Posts: 10
Thanks: 2
Registered: ‎06-02-2023

Re: Product change in progress

Just tried it. This time when I gave it the new password it accepted it

 

Thanks, I guess patience is a virtue.