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Price increases

Kaiserb
Newbie
Posts: 3
Registered: ‎13-02-2023

Price increases

Hi new costumer here and not a very happy one
I’ve been with plusnet one week and received an email informing me that my bill will be increased next month
What an absolute joke
7 REPLIES 7
MisterW
Superuser
Superuser
Posts: 14,375
Thanks: 5,297
Fixes: 379
Registered: ‎30-07-2007

Re: Price increases

Like almost all other ISP's , PlusNet are increasing their prices by CPI + 3.9% in March. I'm afraid It was detailed in contract advice & the T & C's when you took out the contract https://www.plus.net/help/legal/2023-pricing-changes-faq/

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Kaiserb
Newbie
Posts: 3
Registered: ‎13-02-2023

Re: Price increases

Vodafone don’t seem to be as I’ve just had a chat with them and I’ll be going back to them if I can get it done before my cooling off period runs out
Baldrick1
Moderator
Moderator
Posts: 11,485
Thanks: 5,108
Fixes: 412
Registered: ‎30-06-2016

Re: Price increases

@Kaiserb 

Are you aware that the 14 day cooling off period starts the day after you signed up, not the go live date?

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Kaiserb
Newbie
Posts: 3
Registered: ‎13-02-2023

Re: Price increases

Yes yet another con
MisterW
Superuser
Superuser
Posts: 14,375
Thanks: 5,297
Fixes: 379
Registered: ‎30-07-2007

Re: Price increases

According to this https://www.theguardian.com/business/2023/feb/13/uk-mobile-broadband-firms-bt-ee-vodafone-huge-price... Vodafone ARE increasing their prices

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jgb
Champion
Posts: 795
Thanks: 508
Fixes: 22
Registered: ‎01-08-2007

Re: Price increases

And also according to legal term on their we page.

Longliner
Seasoned Pro
Posts: 578
Thanks: 282
Fixes: 7
Registered: ‎22-10-2014

Re: Price increases

@Kaiserb  ---   Ofcom has allowed every ISP and phone provider to increase prices every March by CPI+3.9% and this is clearly stated in your contract. Currently I think CPI is 10% so everyone is facing a 14.9% price hike.

Do you really think that any ISP is going to pass up this chance to impose a whopping price rise? If you do find one, please let us know.

 

Mike