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Price increase from April 2023

Baggsy
Hooked
Posts: 8
Registered: ‎06-08-2022

Price increase from April 2023

I took out a contract over the phone last May.  I was unclear whether the price increase would affect the 'Unlimited Fibre Extra' deal that I wanted. I asked the question 'will the price remain the same for the length of my contact and was told yes it will.

However, I recently received an email from you stating that the price will be increasing by the CPI + 3.9%. 

 

2 REPLIES 2
Longliner
Seasoned Pro
Posts: 578
Thanks: 282
Fixes: 7
Registered: ‎22-10-2014

Re: Price increase from April 2023

Yes, the price rise will apply regardless of any contract, which seems daft but there you go. Ofcom allowed this hefty increase and no ISP is going to pass up such a golden opportunity. I'm sure Ofcom and other quangos in the public sector won't be awarding their staff a pay rise of CPI+3.9% ... oh, wait a minute ...

Baldrick1
Moderator
Moderator
Posts: 11,498
Thanks: 5,114
Fixes: 413
Registered: ‎30-06-2016

Re: Price increase from April 2023


@Longliner wrote:

Yes, the price rise will apply regardless of any contract


Not correct. You would have been sent a copy of the contract. If you read it it will tell you that there will be a yearly increase and given you two weeks to cancel if not happy to accept it.

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