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'Possible' incorrect bill

DSR
Dabbler
Posts: 22
Thanks: 2
Registered: ‎16-03-2022

'Possible' incorrect bill

Hi, my contract started on 30 March, at that point my monthly bill was £22.99, with the price increase the following day it is now £25.13.

I received a bill for £4.51 dated 2nd April which states my monthly bill is £27.50.

 

I'm assuming this bill should have been for £2.14? Also, my bill shows a £55 phone credit?

 

Could someone take a look at it for me.

 

 

 

 

9 REPLIES 9
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: 'Possible' incorrect bill

Thanks a lot for getting in touch @DSR.

I'm no use this evening I'm afraid, our billing tab is down at the moment, but I've saved your account to my diary and will be checking up on this tomorrow morning, I'll keep you posted. Smiley 

 Adam
 Plusnet Help Team - Leeds
DSR
Dabbler
Posts: 22
Thanks: 2
Registered: ‎16-03-2022

Re: 'Possible' incorrect bill

Thank you Smiley

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: 'Possible' incorrect bill

No problem at all, take care for now Smiley 

 Adam
 Plusnet Help Team - Leeds
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: 'Possible' incorrect bill

Hello @DSR, thanks a lot for your patience, I've just sent you an email, and have created a ticket on the account with the requested information if you'd like to have a look. Smiley 

 Adam
 Plusnet Help Team - Leeds
DSR
Dabbler
Posts: 22
Thanks: 2
Registered: ‎16-03-2022

Re: 'Possible' incorrect bill

Hi

 

I have looked and responded to the ticket. It's still a little unclear how the pro-rate was calculated, and why the details on that bill are different.

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: 'Possible' incorrect bill

Thanks a lot for getting back to me @DSR, I've just responded now if you'd like to have a look. We try to keep billing and contractual information away from the public domain you see. Smiley 

 Adam
 Plusnet Help Team - Leeds
DSR
Dabbler
Posts: 22
Thanks: 2
Registered: ‎16-03-2022

Re: 'Possible' incorrect bill

Thank you @adam945 

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: 'Possible' incorrect bill

Not a problem Smiley

 

Let us know if you have any further questions at all. 

 Adam
 Plusnet Help Team - Leeds
Townman
Superuser
Superuser
Posts: 22,759
Thanks: 9,464
Fixes: 153
Registered: ‎22-08-2007

Re: 'Possible' incorrect bill


@adam945 wrote:

We try to keep billing and contractual information away from the public domain you see. Smiley 


Whilst that is understandable in respect of the figures, it would help greatly if the principles behind what an individual perceives to be "incorrect billing" were very much in the public domain.

A simple explanation of how the billing change will be seen might eliminate the significant number of "my bill has gone up by the wrong amount" posts ... and thereby reduce staff workloads.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.