'Possible' incorrect bill

[#1]

Hi, my contract started on 30 March, at that point my monthly bill was £22.99, with the price increase the following day it is now £25.13.

I received a bill for £4.51 dated 2nd April which states my monthly bill is £27.50.

I'm assuming this bill should have been for £2.14? Also, my bill shows a £55 phone credit?

Could someone take a look at it for me.

[#2]

Thanks a lot for getting in touch @DSR.

I'm no use this evening I'm afraid, our billing tab is down at the moment, but I've saved your account to my diary and will be checking up on this tomorrow morning, I'll keep you posted.  

[#3]

Thank you

[#4]

No problem at all, take care for now  

[#5]

Hello @DSR, thanks a lot for your patience, I've just sent you an email, and have created a ticket on the account with the requested information if you'd like to have a look.  

[#6]

Hi

I have looked and responded to the ticket. It's still a little unclear how the pro-rate was calculated, and why the details on that bill are different.

[#7]

Thanks a lot for getting back to me @DSR, I've just responded now if you'd like to have a look. We try to keep billing and contractual information away from the public domain you see.  

[#8]

Thank you @adam945 

[#9]

Not a problem

Let us know if you have any further questions at all. 

[#10]

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@adam945 wrote:

We try to keep billing and contractual information away from the public domain you see.  

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Whilst that is understandable in respect of the figures, it would help greatly if the principles behind what an individual perceives to be "incorrect billing" were very much in the public domain.

A simple explanation of how the billing change will be seen might eliminate the significant number of "my bill has gone up by the wrong amount" posts ... and thereby reduce staff workloads.