Plusnet to BT

[#1]

I phoned plusnet to switch to BT social tariff.

I would like to give a big thank you to the plusnet person who did this very friendly and helpful chap.

My switch is suppose to take place 19 Dec I have received router from BT but confused how am i suppose to access online account? I have not been given any details and i was asked to setup security questions at the time speaking with plusnet person but wasnt given anything to log in on bt site which requires an ID/Password

thanks for any assistance.

[#2]

@MillerJones - Your BT ID should be the email address you gave the Plusnet agent when they arranged the transfer for you. If you goto bt.com | MyBT you should be able to work things out from there.

[#3]

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@southerner wrote:
@MillerJones - Your BT ID should be the email address you gave the Plusnet agent when they arranged the transfer for you. If you goto bt.com | MyBT you should be able to work things out from there.

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It appears to be the same details I used when I was a BT customer many years ago. (same email address)

problem with this is it is showing i have no services everything is greyed out and only add buttons.