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Plusnet to BT

MillerJones
Dabbler
Posts: 16
Registered: ‎14-08-2022

Plusnet to BT

I phoned plusnet to switch to BT social tariff.

 

I would like to give a big thank you to the plusnet person who did this very friendly and helpful chap.

 

My switch is suppose to take place 19 Dec I have received router from BT but confused how am i suppose to access online account? I have not been given any details and i was asked to setup security questions at the time speaking with plusnet person but wasnt given anything to log in on bt site which requires an ID/Password

 

thanks for any assistance.

2 REPLIES 2
southerner
Aspiring Pro
Posts: 633
Thanks: 66
Fixes: 1
Registered: ‎27-11-2013

Re: Plusnet to BT

@MillerJones - Your BT ID should be the email address you gave the Plusnet agent when they arranged the transfer for you. If you goto bt.com | MyBT you should be able to work things out from there.
MillerJones
Dabbler
Posts: 16
Registered: ‎14-08-2022

Re: Plusnet to BT


@southerner wrote:
@MillerJones - Your BT ID should be the email address you gave the Plusnet agent when they arranged the transfer for you. If you goto bt.com | MyBT you should be able to work things out from there.

 

It appears to be the same details I used when I was a BT customer many years ago. (same email address)

 

problem with this is it is showing i have no services everything is greyed out and only add buttons.