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Plusnet subscription still active after transfer to Sky

Maz_1
Newbie
Posts: 1
Registered: ‎18-08-2023

Plusnet subscription still active after transfer to Sky

I transferred to my regular broadband and line rental to Sky Full Fiber and got a letter from Plusnet saying that my service with them would be cancelled on 16th Aug (the changeover date) and that I didn't need to take any action.

However, my Plusnet plan has not been cancelled and my user account is saying my next PN bill is due in September -- I hope a member of admin / moderator will see this and help! 

2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 29,605
Thanks: 6,662
Fixes: 1,485
Registered: ‎11-01-2008

Re: Plusnet subscription still active after transfer to Sky


Moderators Note


This topic has been moved from Broadband to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,541
Thanks: 587
Fixes: 99
Registered: ‎27-11-2020

Re: Plusnet subscription still active after transfer to Sky

Hey there @Maz_1 I replied to the Twitter post and it looks like everything is sorted. Let me know if you need anything though.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team