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3 weeks ago
@maximumoutput22
The reward card FAQ is here https://www.plus.net/help/my-account/reward-cards-and-cashback/
The relevant para in your case is
You should get your reward within 30 days of receiving confirmation
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
2 weeks ago
Hi @maximumoutput22.
I would recommend allowing the full timescale provided.
If you have still not received it after 30 days please pop back and let us know so this can be looked into further.
Katie
Moderators Note
This topic has been moved from Broadband to My Account / Billing
