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Plusnet refund cheque bounced

jandrews1471
Interested
Posts: 2
Registered: ‎17-09-2021

Plusnet refund cheque bounced

I cancelled your services and was issued a refund cheque, which has bounced 'unpaid cheque'. How do I get a new cheque issued? 

3 REPLIES 3
BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: Plusnet refund cheque bounced

Hi @jandrews1471, thanks for getting in touch and I'm sorry to hear you've been unable to cash the cheque you've received. I've been unable to locate your account with the details of your forum account so if you could please drop us the username for your account over private message then we'll happily take a look into this further for you.

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: Plusnet refund cheque bounced

Thanks a lot for providing us with the details. As we're outside of working hours at the moment, we'll be passing this matter across to our Billing Team on Monday and will keep you updated in regards to getting a new cheque sent out. In the meantime, please can you provide us with your full address as we don't hold this information on the account anymore.

 Adam
 Plusnet Help Team - Leeds
jandrews1471
Interested
Posts: 2
Registered: ‎17-09-2021

Re: Plusnet refund cheque bounced

I have not heard anything further with regard to this.