Plusnet package ends 22nd July, how to end it and let someone else set up new contract?

[#1]

It was Monday evening we placed the order (with her permission), and one of the sign up pages said:

"You requested an engineer for this date. We'll confirm this date within a couple of days. Thurs 24th July at 1pm - 5pm".

Does that mean it should have been within a couple of days of ordering Full Fibre (Monday 14th), or a couple of days before the appointment?

When she logs into her Plusnet account it still shows the old package. She's just had sign up / new package confirmation emails but nothing else. 

[#2]

The way I read this, Thurs 24th July at 1pm - 5pm is your requested date.

I would expect that very shortly there will be a confirmation that the requested date is possible (or not).

In any case there will be continuity of service and I wouldn't expect any "out of contract" charges although that may require a call to Plusnet to resolve.

[#3]

Thanks, it 's now been confirmed between 1-6pm on Thursday, fingers crossed!