@jeff-gaines
You have to have several different issues:
Having seen a price increase for a reduced service how can I be offered a cheaper price less than a month later?
The is standard practice in the commercial world. What with special offers, sales, marketing campaigns etc, it's not unusual for prices to vary one month to another.
How can this new service offer a minimum guaranteed speed 50% higher than the speed I was told was the absolute maximum less than a month later?
Getting to the bottom of this is why we are seeking information from the Availability Database. The link in the earlier post is working fine for me. Perhaps you could try with a different computer? Indications suggest that you may have a problem with your connection.
Why was I billed for a new hub identical to the old one
It appears to be standard practice to supply a new hub with a new service unless you ring with your order and ask for it not to be sent. To be fair, you are billed a nominal P&P charge, not the cost of the Hub.
How do I get in touch with Plusnet in writing?
As a budget provider, Plusnet do not offer contact by email or online chat.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
