On the 6 May 2026 I had a phone call from PlusNet to remind me that my landline phone service would be discontinued and that PlusNet had a special offer to switch my broadband and phone service to EE.
The offer was if I wished to switch to EE full fibre, at present I have FTTC, 74Mbps down and 20Mbps up and VOIP keeping the same telephone number for something like £25.99/month and with £0 termination charges!! I was then informed that Openreach would be installing the ONT on the 13 May 2026. I accepted the offer over the phone,
I immediately that same day received several SMS from EE welcoming me to EE and how I would be paying my bills etc. and from PlusNet which I have copied some of the content below. Two days later I received the EE Smart Plus Hub!
Today I received SMS from EE because Openreach cannot carry out their work because PlusNet has not accepted the leaving offer that they made to me over the phone!
So what on earth is going on????
Content from PlusNet emails;
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Hello Robert,
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EE have let us know that your phone and broadband services will move to them on 13 May 2026.
You enjoy lots of exclusive benefits today by being with Plusnet. Here's what you'll be missing out on if you decide to leave:
- Your Static IP (if you have one)
- Any Plusnet domains you have
- Plusnet Protect
- Your Plusnet Webmail account
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We're committed to providing you with the best service possible. Please tap Tell me more or call us on 0330 1239 123 to explore what we can do for you, and for more information on what would happen if you switched.
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If you'd still like to go ahead, then we hope to see you again soon. Here's what you need to know:
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Your outstanding charges
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Your contract ends on 18 Nov 2026.
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As you're still within the minimum term of your contract, you'll have to pay any remaining contract charges.
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If you switch your services on the date shown above your early termination charges would be £ 0.
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