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Please close my account.

iamblessed
Newbie
Posts: 2
Registered: ‎13-06-2023

Please close my account.

‎13-06-2023 4:02 PM - edited ‎13-06-2023 4:10 PM

Please close my account as I have moved to a different FTTP provider. My FTTP was installed yesterday, 12/06/2023, the day my 18 month contract with Plusnet was coming to an end. Now, Plusnet have issued me with a bill for the full amount which is frustrating. However after going through some posts , it seems FTTP is treated differently from the FTTC when switching providers. 

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dvorak
Moderator
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Posts: 29,701
Thanks: 6,588
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Registered: ‎11-01-2008

Re: Please close my account.

‎13-06-2023 4:25 PM

You can't cancel your service here - you either need to call or write.

Details for Customer options team are on this page https://www.plus.net/help/my-account/thinking-of-leaving/
0800 013 2632

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iamblessed
Newbie
Posts: 2
Registered: ‎13-06-2023

Re: Please close my account.

‎13-06-2023 4:44 PM

Okay, thanks for your reply. I have called and advised that BT should have advised them of the switch regardless (which BT claims to have done). However, I now have to wait for 14 days notice to pass, therefore, I will still be charged regardless. This is all confusing, not sure why it isn't straight forward.  Anyway, thanks for your reply. 

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