Pensioner `Renewal charges

[#1]

...One way or another there are going to be a lot of startled people during 2026.

I am still somewhat surprised when I find that it is not uncommon for people to have no idea what is due to happen to their landline phone. OTOH, perhaps many such people are with BT and will be 'taken care of' by BT?

[#2]

GIven what it says in BT initial generic letter back end of last year about upcoming changes to home phone lines, then i can see why people with BT landline and broadband on top through seperate provider may not realise the significance.

Paraphrasing under what happens next step 1

BT will be in touch with a date to upgrade your home phone and not to worry as you wont need any new equipment.

And step 2 says upgrade done remotely but may need engineer visit if any issues arise.

Despite it saying no equipment needed, I initally thought oh maybe ill need to get or be supplied an ATA to plug phone into my router but nope needs BT hub to utilise BT digital voice.

[#3]

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@pvmb wrote:

.. OTOH, perhaps many such people are with BT and will be 'taken care of' by BT?

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For BT customers it is easy, If they have a Smarthub 2 or newer thay will just have to unplug their current phone from the master socket and plug it into the Hub. Those with older Hubs will be sent a new one. Whether they will be told that their phone won't work during a power cut?

The shock will come if they use any wired extensions!

[#4]

Thanks all cant se any order  to your mails But as Plusnet  is part of BT why not same treatment I have to rernew and wil stay unti they tell;me to go  Meanwhile why rob me a vulnerabl; pensioner at my Renewal   emaili  adrtess  and phone essential

[#5]

Will be renewing and wait to be  moved been here some time no loyalty rewards these days

[#6]

Who do I phone for myn best pensioner deal number please for vulnmerable customer Thank youi

[#7]

@stathe 

The Customer Options Team on 0800 013 2632.

You should argue the fact that the price will go up £4 at the end of next month to try to get a better deal. 

[#8]

My speed is som awful at this moment unable to  test   

[#9]

I have paid and want it to   wortk