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Payment taken but error on website

LP200
Newbie
Posts: 1
Registered: ‎02-04-2022

Payment taken but error on website

Whilst i was paying my broadband the website had a connection error, so the payment was made but plus net has not recognised the payment, i called and they said wait but my payment is still pending in my bank and i have only 5days to pay now. Im not sure what i should do? can anyone help please? 

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,571
Thanks: 10,287
Fixes: 1,600
Registered: ‎21-04-2017

Re: Payment taken but error on website

Hi there,

I'm really sorry to see what had happened when you tried to pay.

It looks like you've since phoned us, is everything sorted now?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet