Payment issue

[#1]

Hi Louise,

My colleague in the NetOps team has manually removed the failed payment restriction from a backend system. Your account will still show as in failed payment though, but you should be able to get online now at least.

Can you let me know if that's worked?

[#2]

Thank you not home at the moment but will let you know once I am.

[#3]

Sounds good and fingers crossed! 

[#4]

I’m home and can confirm it is working thank you for your help and as soon as the payment bounces back I will pay again

[#5]

Awesome, I'm glad to see that! No problem, let me know if there's anything else you'd need help with.

[#6]

So the payment has eventually bounced back and i have paid again but it is saying there is still an outstanding balance of 7.50?

[#7]

So my account is still showing restricted as an extra 7.50 has been added on over something that wasn’t my fault too start with I had actually paid it in plenty time.

[#8]

Hi Louise,

I've waived the late payment fee for you, so your account should be unrestricted within 2 hours. 

[#9]

Thank you you have been a great help over this.