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Overcharged when renewing?

WayneBMe
Newbie
Posts: 5
Registered: ‎04-09-2022

Overcharged when renewing?

I recently was coming to the end of my contract when asked to renew, change broadband package, or pay on a monthly basis at a higher rate. I changed broadband package for a new contract before the time but then was charged for the next month on the higher broadband rate before the change over to the new package. What do I do to rectify this as all I could find was this forum or phone but the phone is not an option for me (I miss the days of just  being able to email a company when you had a problem instead of contacting on twitter).

7 REPLIES 7
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,898
Thanks: 886
Fixes: 221
Registered: ‎27-04-2007

Re: Overcharged when renewing?

Hi there Wayne, I'm really sorry that your account billing hasn't been right since renewing with us. I can get that sorted out for you, could you send over a private message with your username please?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
WayneBMe
Newbie
Posts: 5
Registered: ‎04-09-2022

Re: Overcharged when renewing?

I believe do to my new status on the forum having never used it before I am unable to message. When clicking my private message tab I receive this message.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,898
Thanks: 886
Fixes: 221
Registered: ‎27-04-2007

Re: Overcharged when renewing?

Hi there, you'd need to make at least 5 posts to get permissions to send messages so feel free to drop a few more replies back to this thread.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
WayneBMe
Newbie
Posts: 5
Registered: ‎04-09-2022

Re: Overcharged when renewing?

ok

WayneBMe
Newbie
Posts: 5
Registered: ‎04-09-2022

Re: Overcharged when renewing?

I'll do that

WayneBMe
Newbie
Posts: 5
Registered: ‎04-09-2022

Re: Overcharged when renewing?

Right now thanks

Xanadu_2
Grafter
Posts: 26
Thanks: 10
Fixes: 2
Registered: ‎07-02-2018

Re: Overcharged when renewing?


@adamwalker wrote:

I can get that sorted out for you...


Hi Adam,

I seem to be having the same problem. My renewed contract started on the 9th of September for £17.99 per month, but the bill generated by the system says £30.07

Can I PM my details to you too?

Thank you.