Over charged - have you not properly implemented my new contract?

[#1]

On 21/11 you confirmed my new contract by email.

Today you have charged me £43.50 - you out of contract rate.

Please fix and refund ASAP.

PS - I notice when I log on that this is still showing:

An error has occurred

You can't change your products for the moment, you already have a product change in progress.

[#2]

Hiya @tonycollinet, thanks for getting in touch.

I am really sorry that you have received a bill for an unexpected amount and for the inconvenience this has caused.

I have taken a look at this and provided a further response on the actions I am taking to sort this for you here: https://www.plus.net/wizard/?p=view_question&id=220693644

[#3]

Sounds good.

Thanks for your help Lauren.

[#4]

No worries, if you have any further queries in the meantime just get back to me.