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Over charged - have you not properly implemented my new contract?

tonycollinet
Grafter
Posts: 1,139
Thanks: 5
Registered: ‎14-08-2007

Over charged - have you not properly implemented my new contract?

On 21/11 you confirmed my new contract by email.

 

Today you have charged me £43.50 - you out of contract rate.

 

Please fix and refund ASAP.


PS - I notice when I log on that this is still showing:

An error has occurred

You can't change your products for the moment, you already have a product change in progress.

3 REPLIES 3
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 130
Registered: ‎07-12-2017

Re: Over charged - have you not properly implemented my new contract?

Hiya @tonycollinet, thanks for getting in touch.

 

I am really sorry that you have received a bill for an unexpected amount and for the inconvenience this has caused.

 

I have taken a look at this and provided a further response on the actions I am taking to sort this for you here: https://www.plus.net/wizard/?p=view_question&id=220693644

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
tonycollinet
Grafter
Posts: 1,139
Thanks: 5
Registered: ‎14-08-2007

Re: Over charged - have you not properly implemented my new contract?

Sounds good.


Thanks for your help Lauren.

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 130
Registered: ‎07-12-2017

Re: Over charged - have you not properly implemented my new contract?

No worries, if you have any further queries in the meantime just get back to me.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team