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Renewed contact - bills incorrect

FIXED
Braez
Hooked
Posts: 6
Registered: ‎08-01-2019

Renewed contact - bills incorrect

Hello,

Renewed my contract on 9-11-21 at a discounted price, November bill didn't reflect the new price so a credit was applied. My December bill is also for the standard price, and the account is still showing that a product change is in place. Can anyone look into or offer advice?

Thanks
Ewan
3 REPLIES 3
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 130
Registered: ‎07-12-2017

Re: Renewed contact - bills incorrect

Fix

Hiya Ewan, thanks for getting in touch.

 

I am really sorry for the issues you have experienced with your bill since renewing.

 

I have taken a look at the account and provided further information on the accounts I am taking to sort this for you here: https://www.plus.net/wizard/?p=view_question&id=220750809

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Braez
Hooked
Posts: 6
Registered: ‎08-01-2019

Re: Renewed contact - bills incorrect

Hi Lauren,

Thanks very much for looking into and fixing this one.

Cheers
Ewan
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 130
Registered: ‎07-12-2017

Re: Renewed contact - bills incorrect

No worries! If you have any further queries at all, just get back to us.

 

Wishing you all the best for the New Year!

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team